REFUND POLICY
Refund Policy for Making Sense of Autism Courses
At Making Sense of Autism, we are committed to your satisfaction with our courses. However, we also ask that you fully engage with and apply the strategies taught. To ensure fairness, we offer a 14-day money-back guarantee, subject to the terms outlined below.
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Eligibility for Refunds
To qualify for a refund, you must submit evidence that you engaged with the course content and applied the strategies provided, but the results did not meet your expectations. Refund requests must be submitted within 14 days of your purchase. Refunds requested after this period will not be granted.
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Steps to Request a Refund
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Contact our support team at info@makingsenseofautism.com within the Refund Period.
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Include the following required coursework with your refund request:
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Your Course Experience: Share specific feedback in at least five sentences about your expectations, what you hoped to achieve, and why the course did not meet your needs.
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Engagement Evidence:
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For professionals: Attach at least two pieces of completed coursework from the program (e.g., filled-out worksheets, plans, or assignments).
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For parents: Submit at least two examples of how you applied the course strategies in real-life scenarios and explain the outcomes.
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Additional Details: Screenshots of relevant actions (e.g., exercises implemented or discussions in course forums) showing engagement with the course materials within the Refund Period.
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Important Notes
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No Refunds After the Refund Period: Requests made after the 14-day Refund Period will not be honored. Payments are non-refundable after this time, regardless of course completion status.
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Payment Plans: If you opted for a payment plan and did not request a refund during the Refund Period, you are responsible for completing the remaining payments as agreed.
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Access Termination: Upon receiving a refund, all access to course materials, including video lessons, resources, and membership groups, will be immediately revoked. You must destroy all copies of course content, including downloaded or saved materials.
Chargeback Policy
We do not tolerate chargeback threats or actual chargebacks for refunds that are not aligned with this policy. Any such action will result in reporting to credit agencies or chargeback databases, which may negatively affect your credit score. To resolve any disputes, please contact us directly at info@makingsenseofautism.com.
Non-Refundable Situations
Because of the extensive time and effort in developing our courses, we cannot offer refunds beyond the terms outlined above. By enrolling, you agree that all sales are final outside of the specified Refund Policy.
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If you have questions about this policy or require assistance, please contact us at info@makingsenseofautism.com. We’re here to help and want to ensure the best possible experience for you.